Return & Refund Policy
1. Overview
At Royal Foods, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.
2. Return Eligibility
You may request a return if:
- The item was received damaged or defective.
- The wrong product was delivered.
- The product does not match the description.
- The return request is made within 7 days of delivery.
To be eligible for a return:
- The item must be unused and in original condition.
- The product must be in its original packaging.
- The original receipt or proof of purchase is required.
3. Non-Returnable Items
The following items cannot be returned:
- Sale or clearance items.
- Gift cards.
- Personalized or customized products.
- Opened cosmetics, perfumes, or hygiene-related items.
- Digital products or downloadable items.
4. Return Process
To initiate a return:
- Contact our support team at [your email address].
- Provide your order number and reason for return.
- Attach photos if the product is damaged or incorrect.
- Our team will review your request within 2–3 business days.
Do not send items back without confirmation from our support team.
5. Refund Policy
Once your return is received and inspected:
- You will be notified about approval or rejection.
- If approved, your refund will be processed within 5–10 business days.
- Refunds will be issued to the original payment method.
Shipping charges are non-refundable unless the return is due to our error.
6. Exchange Policy
We replace items only if they are:
- Defective
- Damaged
- Incorrectly delivered
If you need an exchange, contact us at [your email address].
7. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again.
- Contact your bank or payment provider.
- Processing times may vary depending on your bank.
If the issue persists, contact us at [your email address].
8. Return Shipping
- Customers are responsible for return shipping costs unless the product is damaged or incorrect.
- We recommend using a trackable shipping service.
- We are not responsible for lost return shipments.
9. Contact Us
If you have any questions about our Return & Refund Policy, please contact us: